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Frequently asked questions
Frequently asked questions

Good questions.
Clear connections.

The essentials of the platform, the network, and the customer experience.

What is Bottle Nexus?

Bottle Nexus is a technology platform for beverage alcohol commerce. It connects a brand’s website and checkout experience with participating licensed retailers, fulfillment workflows, and customer and sales insights.

Can I use my existing website?

Yes. Bottle Nexus provides an embeddable buy button and checkout experience designed to work with your existing website. Your team can discuss the right implementation for your current platform during a demo.

Who sells and fulfills the order?

Participating licensed retailers process transactions and fulfill orders through the Bottle Nexus network. The platform connects the customer experience with retailer availability, routing, and order workflows.

How does the platform support alcohol compliance?

Bottle Nexus supports regulated-commerce workflows including age verification, retailer routing, applicable taxes, and destination eligibility. Availability depends on the product, retailer, and destination; it is not a promise that every product can ship to every state.

Can creators and affiliates join?

Yes. The affiliate program helps creators curate a spirits storefront for their audience. Participating licensed retailers handle transactions and fulfillment. Contact the team to discuss your channel, audience, and the program’s current terms.

Which marketing tools can I connect?

Connect marketing tools including Klaviyo, Mailchimp, and Google Analytics. Bottle Nexus has also announced Reddit conversion tracking. Your implementation team can confirm which integrations fit your setup.

Can Bottle Nexus support limited releases and presales?

Yes. Bottle Nexus has announced support for limited-edition launches and presales, including The Sassenach’s Jamie Fraser Collection. A demo is the best place to discuss your expected demand, inventory, launch timing, and fulfillment requirements.

How long does onboarding take?

Setup can take about one week, depending on your website, product information, retailer readiness, integrations, and launch requirements. The team will confirm an onboarding plan for your project.

Where can I get help with an existing order?

For an order placed through a Bottle Nexus-powered checkout, contact the fulfillment retailer identified in your order confirmation emails. Bottle Nexus’s business inquiry channels are intended for brands and partners.

How do I request data deletion or opt out?

Email legal@bottlenexus.com for data deletion and opt-out requests. You can also review the Privacy Policy and Privacy Choices pages for the existing published information.

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